Digital assistants and connectivity – how AI and networks boost digitalization
Customer expectations regarding products and services are tremendously changing with the new generation of digital natives and screen agers. Innovation speed and automation, digital and direct customer access, as well as the adaptation or even reversion of traditional business models are crucial to persist and grow in a competitive environment.
The next generation network is ready to be launched and will enable a high-performance utilization of innovative technologies such as AI and VR for everyone. Chatbots, digital assistants and deep learning have left the research labs and provide unknown possibilities for process optimization and customer orientation. Deutsche Telekom already deploys artificial intelligence methods as a basis for digital customer interaction.
After studying industrial engineering Oliver Bahns started his career in1995 as scientific assistant at the Fraunhofer Gesellschaft. 1998 he changed as a consultant to debis Systemhaus, the former IT branch of Daimler. Until 2008, Bahns headed the consulting and business development department of Industry Line Automotive at T-Systems, the corporate customers branch of Deutsche Telekom.
Since 2008, Oliver Bahns was Global Director Automotive und Aerospace at Hewlett Packard, with worldwide responsibility for industry strategy and business development activities in the areas of hardware, software and service. This included also the operational responsibility for the automotive enterprise service business in Central Europe.
Since January 2016, Oliver Bahns leads the business area Connected Mobility within T-Systems Digital Division, which bundles all company-wide activities around the topics connected car and connected mobility.
Bahns spent several years of his career in South Korea, Indonesia, China and the USA. Today, he and his family live near Stuttgart.